Blockbuster complaints~
Aug. 25th, 2007 04:33 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
miserywhipThis is just a list of things to complain about working at a video rental store. Customers and employees alike.
Anyone that's had a run of the mill customer service job can probably relate to a good deal of these.
I'm including suggestions from co-workers, also - so anyone else that has one, feel free to submit it.
Alphabetical order, hopefully to cut back on repeats... As this list will get really long if I keep up with it.
- Age limit. You have to be eighteen to sign up for an account. No, there is no way around that in the computer.
- Age limit. You have to be eighteen to work here. Don't give me that look, I was eighteen way before I got this job.
- Assuming you need a new account in every store.
- Assuming we're open, no matter what time you happen to roll into the parking lot. (I've had people try to get in as late as 1:00 am before.)
- Assuming we can pull your account up without a card because that other store does it.
- Benefits, or lack-thereof.
- Blockbuster online. No, we can not take your online rentals unless you want to exchange them for one of our own movies.
- Blockbuster online. No, you can not sign up here. Go online.
- Blockbuster online. The store has due dates. Deal with it.
- Blockbuster online. Yes, you need a separate account in-store to do the exchange.
- Children. Stop sending them in the store alone. Especially to complete transactions.
- Clean up after your animals/children.
- Closing. When the door is locked, we are closed. Banging on the door, trying to pull it open and arguing with us will not change that.
- Competative sales was not in the job description. I shouldn't have to be fired for not selling a certain number of Rewards in a month.
- Corporate coupons and policies are corporate. Not our obligation.
- Counter. It's there for a reason, don't walk behind it.
- Credit cards. You need to have one on your account, this is not a new rule. Get over it, already.
- Customers that open the used DVDs to check if they're in there/clean.
- Cut out your damn coupons. How hard is that?
- Dog lady. See the sign that says 'No dogs allowed'? Some managers will be nice and let her in, the rest are only following the rules.
- Dog lady. When the dog is not allowed in the store, we are not here to personally pick out and deliver your movies for you. Leave her at home.
- Dogs in the store. Not a problem, as long as it's house trained/not vicious.
- Employees that argue when you're trying to follow the damn rules.
- End of late fees is not new. No, there is no daily charge. Yes, we do still have to charge you if you take forever to bring a movie back. What do you need it for two weeks for, anyway?
- Family section. Need I say more?
- Fire lane. It is not for parking.
- Franchise - we, and at least 80% of other local stores are privately owned. Participating stores only is in the commercials for a reason.
- Games are expensive to rent. They're expensive to buy, too. Stop saying "It would be cheaper to just buy this."
- Games for eight dollars is not that bad. That's a dollar a day, and unlike movies - most people use games for several days at a time.
- Going out to the car to get the card/money/ID you forgot.
- Holidays. Can there be one - just one - that we get to take off?
- Holidays. No Requests Off shouldn't mean "Except for me, because I'm special."
- Holidays. You want to be open Christmas? You fucking work it.
- Lock-boxes, who needs 'em? Those really expensive games now out in the open to be stolen might.
- Monday nights are hard enough, stop giving us extra jobs to do.
- Monday night, do not come in looking for this week's new releases. They won't be out until tomorrow, just like the week before when you asked the same damn question. I don't care that the covers are there already.
- Movies come out on Tuesdays people. It's one thing not to know, it's another to have to be told -every- week.
- Movies that don't work - we can exchange them, we don't do cash back.
- Movies that don't work - stop sending your seven-year-old in to do the exchange.
- Moviepass cancellations. Not a big deal, but I like my regulars.
- Netflix, I know all about it. Please stop telling me.
- New employees made managers in two weeks, especially when they think they're better than CSRs that have had the job longer.
- New employees that think they're entitled higher pay than those of us who have been around for several years.
- New employees that walk around with a bitter 'I hate this store.' attitude. I enjoyed my job when I first got it, don't like it? Get out.
- Phone numbers. Please refrain from coming up to the counter and barking the last four digits at me as if I can do something with them.
- Phone numbers. Yes, I will need to verify them once I pull up your account. No, I can not use it to pull your account up.
- Promotional t-shirts are part of the dress code. We should be allowed to wear them for as long as it makes sense.
- Red box only charges a dollar a day. If you keep your movie out a week, we charge less than that.
- Rent It Tomorrow signs. Mean 'rent it tomorrow' - stop bringing them up and asking if the title has been returned. It hasn't come out yet, and I don't know what title you're looking for.
- Return slot. It's there for a reason, don't put your movies down just anywhere and assume we'll get to them.
- Rewards customers that think they're entitled to something free, every time they walk in the building.
- Rewards program. It's not a scam, you're really making money off of us.
- Rewards program. Is ten dollars for an entire year really that much? It pays for itself in two free rentals.
- Rewards program. You guys realize that we make no money off of that, right?
- Schedule. Stop trying to steal my days/hours/shifts. I've been here longer, and they're mine.
- Signs. If we post them on the door, they're there for a reason. READ THEM.
- Stealing candy is still stealing. At least have the decency to take it out of the store with you, and not leave your half-eaten waste for us to clean up.
- Stealing PVT. Yes, the tape is weak and I can cut it with my fingernail. Would it kill you to pay the $3.00 that the damn DVD costs?
- Store closing/moving. A straight answer would be nice.
- Store policies. The District Manager and the Store Manager agreeing on something might be nice.
- Throwing things away because you're not using it right this second. We may need that.
- Walking in ten minutes before we close and thinking you'll have time to browse the movie titles and sign up for a new account.
- We're closed. No, I will not open the door just for you. I don't care that you know what you want, and will be real quick - the computers are already shut down.
Anyone that's had a run of the mill customer service job can probably relate to a good deal of these.
I'm including suggestions from co-workers, also - so anyone else that has one, feel free to submit it.
Alphabetical order, hopefully to cut back on repeats... As this list will get really long if I keep up with it.
- Age limit. You have to be eighteen to sign up for an account. No, there is no way around that in the computer.
- Age limit. You have to be eighteen to work here. Don't give me that look, I was eighteen way before I got this job.
- Assuming you need a new account in every store.
- Assuming we're open, no matter what time you happen to roll into the parking lot. (I've had people try to get in as late as 1:00 am before.)
- Assuming we can pull your account up without a card because that other store does it.
- Benefits, or lack-thereof.
- Blockbuster online. No, we can not take your online rentals unless you want to exchange them for one of our own movies.
- Blockbuster online. No, you can not sign up here. Go online.
- Blockbuster online. The store has due dates. Deal with it.
- Blockbuster online. Yes, you need a separate account in-store to do the exchange.
- Children. Stop sending them in the store alone. Especially to complete transactions.
- Clean up after your animals/children.
- Closing. When the door is locked, we are closed. Banging on the door, trying to pull it open and arguing with us will not change that.
- Competative sales was not in the job description. I shouldn't have to be fired for not selling a certain number of Rewards in a month.
- Corporate coupons and policies are corporate. Not our obligation.
- Counter. It's there for a reason, don't walk behind it.
- Credit cards. You need to have one on your account, this is not a new rule. Get over it, already.
- Customers that open the used DVDs to check if they're in there/clean.
- Cut out your damn coupons. How hard is that?
- Dog lady. See the sign that says 'No dogs allowed'? Some managers will be nice and let her in, the rest are only following the rules.
- Dog lady. When the dog is not allowed in the store, we are not here to personally pick out and deliver your movies for you. Leave her at home.
- Dogs in the store. Not a problem, as long as it's house trained/not vicious.
- Employees that argue when you're trying to follow the damn rules.
- End of late fees is not new. No, there is no daily charge. Yes, we do still have to charge you if you take forever to bring a movie back. What do you need it for two weeks for, anyway?
- Family section. Need I say more?
- Fire lane. It is not for parking.
- Franchise - we, and at least 80% of other local stores are privately owned. Participating stores only is in the commercials for a reason.
- Games are expensive to rent. They're expensive to buy, too. Stop saying "It would be cheaper to just buy this."
- Games for eight dollars is not that bad. That's a dollar a day, and unlike movies - most people use games for several days at a time.
- Going out to the car to get the card/money/ID you forgot.
- Holidays. Can there be one - just one - that we get to take off?
- Holidays. No Requests Off shouldn't mean "Except for me, because I'm special."
- Holidays. You want to be open Christmas? You fucking work it.
- Lock-boxes, who needs 'em? Those really expensive games now out in the open to be stolen might.
- Monday nights are hard enough, stop giving us extra jobs to do.
- Monday night, do not come in looking for this week's new releases. They won't be out until tomorrow, just like the week before when you asked the same damn question. I don't care that the covers are there already.
- Movies come out on Tuesdays people. It's one thing not to know, it's another to have to be told -every- week.
- Movies that don't work - we can exchange them, we don't do cash back.
- Movies that don't work - stop sending your seven-year-old in to do the exchange.
- Moviepass cancellations. Not a big deal, but I like my regulars.
- Netflix, I know all about it. Please stop telling me.
- New employees made managers in two weeks, especially when they think they're better than CSRs that have had the job longer.
- New employees that think they're entitled higher pay than those of us who have been around for several years.
- New employees that walk around with a bitter 'I hate this store.' attitude. I enjoyed my job when I first got it, don't like it? Get out.
- Phone numbers. Please refrain from coming up to the counter and barking the last four digits at me as if I can do something with them.
- Phone numbers. Yes, I will need to verify them once I pull up your account. No, I can not use it to pull your account up.
- Promotional t-shirts are part of the dress code. We should be allowed to wear them for as long as it makes sense.
- Red box only charges a dollar a day. If you keep your movie out a week, we charge less than that.
- Rent It Tomorrow signs. Mean 'rent it tomorrow' - stop bringing them up and asking if the title has been returned. It hasn't come out yet, and I don't know what title you're looking for.
- Return slot. It's there for a reason, don't put your movies down just anywhere and assume we'll get to them.
- Rewards customers that think they're entitled to something free, every time they walk in the building.
- Rewards program. It's not a scam, you're really making money off of us.
- Rewards program. Is ten dollars for an entire year really that much? It pays for itself in two free rentals.
- Rewards program. You guys realize that we make no money off of that, right?
- Schedule. Stop trying to steal my days/hours/shifts. I've been here longer, and they're mine.
- Signs. If we post them on the door, they're there for a reason. READ THEM.
- Stealing candy is still stealing. At least have the decency to take it out of the store with you, and not leave your half-eaten waste for us to clean up.
- Stealing PVT. Yes, the tape is weak and I can cut it with my fingernail. Would it kill you to pay the $3.00 that the damn DVD costs?
- Store closing/moving. A straight answer would be nice.
- Store policies. The District Manager and the Store Manager agreeing on something might be nice.
- Throwing things away because you're not using it right this second. We may need that.
- Walking in ten minutes before we close and thinking you'll have time to browse the movie titles and sign up for a new account.
- We're closed. No, I will not open the door just for you. I don't care that you know what you want, and will be real quick - the computers are already shut down.
